S9 Pro Privacy Policy — How We Protect Your Data

Welcome to the S9 Pro Privacy Policy. S9 Pro operates the online betting and casino platform available at s9pro.win and through the S9 Pro mobile app. This Privacy Policy sets out how we collect, use, store and protect the personal information you provide when you register an account, make deposits, place bets, or otherwise interact with our platform.

We take your privacy seriously. This document is written in plain language so that players in Pakistan can understand exactly how their data is handled — without having to wade through dense legal text. If something is unclear, our support team is available 24/7 via live chat on the platform and app.

By using the S9 Pro platform — whether on desktop or through the mobile app — you agree to the practices described in this Privacy Policy. This policy should be read alongside our Terms and Conditions and Responsible Gaming page, both of which form part of your agreement with S9 Pro.

S9 Pro collects information in several ways — information you provide directly when registering or using the platform, and information collected automatically as you use our services.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Email address and mobile number (used for account communication and login)
• Residential address (used for identity verification when required)
• Identity documents such as CNIC or passport (requested during verification checks)
• Payment information including the name on your JazzCash, Easypaisa, bank account or card details (processed securely for deposits and withdrawals)
• Communication records — messages sent to our support team via live chat or email

Information collected automatically:

• Device information — type, operating system, browser version
• IP address and approximate location derived from it
• Login timestamps and session activity
• Betting and gaming activity including wagers placed, games played and transaction history
• App usage data when you use the S9 Pro Android or iOS app

S9 Pro uses the personal information we hold about you for the following purposes:

• Account management — to create, maintain and administer your player account, including verifying your identity and age
• Processing transactions — to handle deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods
• Providing the platform — to allow you to place bets on cricket, PSL, football, esports and other sports markets, and to access casino and live casino games
• Customer support — to respond to your queries and resolve any issues with your account or transactions
• Fraud prevention and security — to monitor for suspicious activity, protect the integrity of the platform, and prevent misuse
• Responsible gaming — to monitor gaming patterns and, where necessary, prompt responsible gaming tools or apply player protection measures
• Communications — to send account-related notifications such as transaction confirmations, security alerts and policy updates
• Promotions and bonuses — to administer welcome bonuses, reload offers and seasonal promotions where you have opted in to marketing communications
• Platform improvement — to analyse usage patterns and improve the S9 Pro experience on both web and app

We do not use your personal data to make fully automated decisions that significantly affect you without human review. Any risk-flagging or account review process that uses automated inputs is reviewed by a member of the S9 Pro team before action is taken.

S9 Pro does not sell your personal information to any third party. Full stop. Your data is only shared in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment processors — JazzCash, Easypaisa, Raast, banks and card networks receive the financial data necessary to process your transactions. These providers operate under their own privacy and security standards.
• Identity verification services — third-party verification providers may receive identity documents to carry out age and identity checks when required
• Technology and hosting providers — companies that provide the infrastructure, servers and software that power the S9 Pro platform may have access to data as part of their service, under strict confidentiality obligations
• Fraud and security services — specialist providers that help detect, investigate and prevent fraudulent activity on the platform
• Legal and regulatory requirements — S9 Pro may disclose personal information if required to do so by law or by a competent authority

All third parties who process data on behalf of S9 Pro are bound by confidentiality agreements and are only permitted to use your data for the specific purpose for which it was shared.

All financial transactions on S9 Pro are processed in PKR. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer, or card, the relevant payment details are transmitted directly to the payment processor over an encrypted connection.

S9 Pro does not store full card numbers, CVV codes or mobile banking PINs on its own servers. Payment credentials are handled by the respective payment providers in accordance with their own security standards.

Your transaction history — amounts deposited, amounts withdrawn, dates and methods — is retained within your S9 Pro account record for account management purposes and to comply with record-keeping obligations. This history is visible to you from your account dashboard and the app.

S9 Pro uses cookies and similar technologies on our website and app. A cookie is a small text file placed on your device when you visit a website. We use the following types:

• Essential cookies — required for the platform to function correctly. These include session cookies that keep you logged in during your visit. You cannot opt out of these without affecting platform functionality.
• Analytics cookies — help us understand how players use the platform, which pages are visited most, and where improvements can be made. This data is aggregated and does not identify individual users.
• Functional cookies — remember your preferences such as language settings and display options so you do not have to reset them each visit.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using S9 Pro, but some features may behave differently.

S9 Pro implements technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data stored in our databases
• Access controls ensuring that only authorised staff can access personal data, and only to the extent required for their role
• Regular security reviews and monitoring of platform infrastructure
• Two-factor authentication options available for player accounts

While we take data security seriously and maintain strong protections, no system is completely immune to risk. In the unlikely event of a data breach that affects your rights, S9 Pro will notify affected players promptly.

You also play a part in keeping your account secure. Use a strong, unique password for your S9 Pro account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

S9 Pro retains personal information for as long as your account is active and for a period thereafter as required to meet legal, regulatory and business obligations. Specific retention periods depend on the type of data:

• Account and identity data — retained for the duration of the account and for a minimum period after closure to meet record-keeping obligations
• Transaction records — financial records including deposits, withdrawals and bet history are retained as required for financial and audit purposes
• Support communications — records of support interactions are retained for a period to enable follow-up and quality assurance
• Technical and analytics data — aggregated usage data may be retained indefinitely in anonymised form

When data is no longer needed and no legal obligation requires its retention, S9 Pro securely deletes or anonymises it. If you close your account, your identifiable personal data will be removed or anonymised after the applicable retention period has passed.

You have the following rights in relation to the personal data S9 Pro holds about you. To exercise any of these rights, contact our support team via live chat or email. We will respond within a reasonable timeframe.

S9 Pro is strictly an adult platform. We do not knowingly collect personal information from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and S9 Pro may request identity documents to verify age at any point.

If we become aware that personal data has been collected from a person under 18, that account will be suspended immediately, the data will be deleted, and any associated transactions will be reversed in line with our Terms and Conditions.

Parents and guardians who believe their child may have registered an account on S9 Pro are encouraged to contact our support team immediately so the matter can be resolved without delay.

S9 Pro may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When we make changes, the updated policy will be published on this page with a revised effective date shown at the top.

For significant changes that materially affect how your data is used, we will notify registered players via email or an in-platform notification. For minor updates, we may simply update this page without separate notification.

We encourage you to check this page periodically. Continued use of the S9 Pro platform after a revised policy has been published constitutes your acceptance of the updated terms.

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, please reach out to the S9 Pro support team. We are available 24/7 through live chat on the website and the mobile app.

You can also contact us by email. Our support address is displayed in the footer of this page. When emailing about a privacy matter, please include your registered username so we can locate your account quickly and respond as efficiently as possible.

For account closure, self-exclusion or responsible gaming queries, please also visit the Responsible Gaming page where additional tools and guidance are available.